Reward customers with loyalty points

Customers earn points on delivered orders and spend them at checkout — known by their phone number, no account needed.

  1. Open Offers & coupons.

  2. Under Loyalty points, tap Set up loyalty.

  3. Switch on Offer loyalty points.

  4. Set Points per $1 spent, Value of 1 point (USD) and Points needed before they can be used — the sheet shows a worked example as you type.

  5. Tap Save. Checkout shows the points from now on.

  • Points are added when you mark an order Delivered, and taken back if you cancel it or move it back.
  • At checkout the customer types their phone, sees their balance and what the order earns, and can tick to use their points once they reach your minimum.
  • Points used show as their own line on the order, the WhatsApp message and the order page; a cancelled order gives them back.

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